Just so we’re all on the same page 🙂
Payment Due
You pay, I bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win win for all of us! A late fee will apply to any late payments. After an invoice is four (4) days past due, your invoice and order may be cancelled due to non-payment. Any deposit/retainer payment made is non-refundable.
No Shows
No show = no treats. These cookies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart – I’ll donate to a family in need. Need to reschedule your order? Please reach out 3 days prior to your pickup time.
Refunds
I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as the supplies order has likely already been placed. But the good news – you get cookies!
Pickup Dates and Times
Pick up dates are set upon ordering. I’ll send you an email the day prior to your pick up date to confirm your pick up time – this way you have a better idea of the time that works for you and because other customers need their fix too!
Orders may be picked up at my house. You may send someone in your place, but please let me know who to expect. Orders must be picked up at the agreed upon time. Reach out if you are running late or need to change your pickup time. If your pickup time has passed by 30 minutes, I will reach out once. I will reach out a second time at the end of the day of pickup. I will reach out a third and final time 24 hours after your pickup time has passed. Failure to respond or reach out to me after 72 hours results in your order being forfeit. No refund or credit will be issued.
Once you have left with your order, the order is no longer my responsibility. Please clear a flat surface in your vehicle to set the box(es) on. Cookies are fragile and it is important to handle them with care. Payment of your retainer indicates that you agree and comply with the above terms and conditions.
Change Cutoff
Decisions are tough! But I’m here to help. Some order changes can be made until 7 days prior to pickup (21 days for weddings). After that, all change requests will be under consideration and a small fee will apply.
Inspiration
Thanks for bringing those inspo pictures! They’re just that – inspiring. But your treats may not be perfect replicas – I’ll try to keep it close.
In a hurry?
While I can’t accommodate all last minute orders, I will make my best effort to. Orders placed with a turnaround time of under 10 days will require a rush fee (overtime fee). If the availability is there, snag it!
Price Adjustments
All prices are subject to change. Prices are often dictated by ingredients costs. I’m always trying to provide the best tasting cookies to my clients. This also means I can’t honour old pricing (because the local grocery store won’t honor their old flour prices – darn it).
Product Photography
I create replicas of client orders to photograph these pretty sweet lookin’ sweets. If your order is a surprise, let me know at the time of order or pickup and I will make sure not to post until after your event. Your secrets are safe with me.
Copycats
Copyrighted images (think Star Wars and Mickey Mouse) are protected, and I won’t be able to replicate them but we can make a similar colour palette – so let’s talk!
Pictures Are Worth a Thousand Words
But they’re not always accurate. Colours and lighting in photos may be slightly different than what you end up with. Also – things in photos may not be true to size!
With Great Power…
Once you pickup your order (thanks again, by the way), what happens to your cookies and car doors (I hate door dings) is all on you! Keep ’em safe, keep ’em cool, and keep ’em away from the parking lot cart returns.
Shipping
Per British Columbia Cottage Laws I am unable to ship treats outside British Columbia at this time.
No Ghosts (I’m easily spooked)
To get your order juuust right, I’ll need you to reply to my messages within 6 hours – otherwise, I may just have to wing it. Questions for me about an order you’ve placed? I will respond Monday-Friday 10:00am to 7:00pm. I may be covered in flour, so give me a few hours.
Allergies
Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can’t always accommodate allergy-conscious orders. Please do reach out – I may have a perfect referral for ya!
Cottage Food Laws
My products are home produced and are made in compliance with BC’s Cottage Food Rules. My kitchen is not nut free, egg free, dairy free, or gluten free.
In Sickness and in Health
While death will never do us part, you’re consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities – albeit, hopefully far reaching.
Pay Means Yay
Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies and other desserts are awesome.
Awesome!